Our Context

NeoXam Australia Pty Ltd is looking for an experienced and motivated Cloud Engineer who will support our APAC clients, presales and services team, and working closely together with the R&D team. The primary location for this role is Sydney, with Melbourne as a secondary option. 

He / she will join a team of experienced consultants and participate in the implementation and support of the solution, the configuration of new modules and features using:

• NeoXam DataHub: the most comprehensive, efficient and customizable solution for centralized data management available on the market. The solution acts as a hub, a central repository and a user-oriented data management tool for data used or produced by financial institutions.
• NeoXam IBOR: a uniquely independent and flexible Investment Book of Record, designed to provide Asset Managers with a single, comprehensive, and robust source of continuously up-to-date positions, valuations and forecasts, with increased quality, under multiple views.
  
• NeoXam Impress: an integrated solution for performance, attribution and reporting packs; flexible calculation methodologies including Modified Dietz, Brinson-Fachler; customizable workflows & templates to generate reports in corporate color themes, based on graphics and content; GIPS compliance. The solution could be standalone or connected to NeoXam Datahub & IBOR.

Your Missions

• Be the liaison of the software development teams located in the companies HQ in France, and to manage APAC support
• Be with his/her team, the first technical point of contact for NeoXam’s clients in APAC and provide product support expertise.
• Be the technical support for the sales consultancy team in the sales phase, and to consultancy team during the project implementation phase.
• Managing the internal copies of the client environments.
• Performing the first level of analysis: anomalies, technical evolutions, reproduction of problems.
• Be responsible to solve client issues from the first analysis and reproduction to the development of a software fix in Java and the management of support tickets.
• Be responsible with the software support team to document Datahub knowledge and features from a software support point of view.
• Manage the day-to-day work of the APAC Support service (taking over new support tickets, participating in conference calls, relationship with other teams…).
• Manage performance optimisation request from Customer or Project in link with R&D team if required
• Lead Cloud discussion and customer migrations
• At a later stage, be responsible to develop and deliver fixed and enhancements in Java.
• Manage technical installation or upgrade of the solutions

• Monitors and manages cloud resources and performance to ensure they are meeting production goals
• Troubleshoots issues with cloud-based solutions and services, and implements enhancements and fixes when necessary
• Plan and implement the migration of data and other information to the cloud

Your Profile

• Engineering School, Degree / Master’s degree or equivalent.
• Minimum of 10 years of working experience with financial software implementation and/or support and IT Projects in the banking / financial industry.
  • Minimum of 2 years of team management experience.
  • Knowledgeable in: XML APIs, Webservices (SOAP/REST), Web Application servers
  (Tomcat/JBoss/Webphere), Messaging, HMI SWING or SWT, OS (Unix and Windows), DBMS (Oracle, or SqlServe).
  • Knowledgeable in development tools (Eclipse...) and the Scrum/Agile methodology.
  • Knowledgeable in versioning tools like Git.
  • Knowledgeable in Unix commands.
  • Ability to do peer reviews and assess code.
  • Ability to analyze, design and develop software with high operating constraints (robustness, performance, etc.).
  • Independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided.
  • Proactive and a real team player
  • Fluent in English.