Job Title: IT Support Engineer
Location: Noida, India (Hybrid)
Department: IT
Employment Type: Full-time

About the Role

We are looking for a skilled and service-oriented IT Support Engineer to join our IT team in Noida. The ideal candidate will provide technical support to end-users, manage identity and endpoint tools, and ensure the smooth operation of workplace systems and services, with a strong focus on quality of service, user satisfaction, and collaboration.

Key Responsibilities

• Provide first and second-level end-user support (hardware, software, connectivity)

• Manage and troubleshoot devices running Windows 10/11 and macOS

• Administer and support Active Directory, Microsoft Entra ID, Intune, and Office 365

• Support Microsoft 365 applications: Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, OneNote, Teams

• Work with Entra ID for device join/hybrid join issues, user/device group membership, and role-based access control (RBAC).

• Manage mailbox permissions, shared mailboxes, distribution lists, resource mailboxes, and email flow issues.

• Assist with user provisioning and deprovisioning, including Azure AD-based user identity management.

• Enroll, configure, and support mobile devices (Android/iOS) using Intune and Jamf

• Handle support tickets via Jira, ensuring timely resolution and communication

• Troubleshoot basic network issues (TCP/IP, DNS, DHCP, Wi-Fi)

• Support and maintain printers and printing services

• Manage video conferencing rooms and equipment (Teams/Cisco RoomBar, Yealink)

• Deliver high-quality and responsive support to VIP and Executive users

• Maintain up-to-date technical documentation and contribute to internal knowledge base

Technical Requirements

• At least 3 years of experience in an IT Support or Desktop Support role

• Solid knowledge of Microsoft Entra ID (Azure AD), Intune, and Office 365

• Comfortable supporting Windows and macOS platforms

• Experience with mobile devices and MDM tools

• Familiarity with basic networking concepts and troubleshooting

• Working knowledge of ticketing tools (Jira preferred)

• Fluent in spoken and written English

Soft Skills

• Customer-oriented mindset: You enjoy helping people and delivering a positive user experience

• Problem-solving approach: You analyze issues methodically and propose effective, lasting solutions

• Strong communication: You can explain technical issues in clear, simple terms to non-technical users

• Adaptability: You stay calm and effective in a fast-paced or changing environment

• Autonomy and ownership: You take initiative, follow through on issues, and escalate when needed

• Team spirit: You collaborate constructively with peers and contribute to a positive team culture

• Attention to detail: You follow processes and keep clear records of your work

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, or related field

• Certifications such as MS-900, SC-900, or MD-102 are a plus

• Experience in multinational or tech-driven environments is appreciated

If you are passionate about IT support and want to grow in a collaborative, international environment, we’d love to hear from you!